Knowledgebase > CYBERMIDI Sales & Support > Knowledgebase

Search help:

I registered but haven't received my welcome email. How long does it take?


Once you join, you will need to respond to your welcome email in order to activate your account. The process is usually instantaneous, but sometimes takes up to an hour based on internet traffic. Make sure you entered a valid email address during your registration.

If you are waiting for your signup confirmation mail, please check your spam/bulk mail folders. The mail systems of AOL/Yahoo/Hotmail/Gmail love to put confirmation mail in there! Please be sure you do not have your spam/bulk mail folders set up to delete spam/bulk mail immediately.

If you still do not receive it, please write to us. If you don't hear back from us within 24 hours, it means that email from us is being sent to your spam folder, or being blocked by your email program or ISP. Make the determination as to what is going on and if you cannot fix it, contact us again from a different email account. We would suggest using or opening a Hotmail or Gmail account.

If you signed up via Paypal, please allow up to 24 hours for activation.

And don't forget, after you log in for the first time, be sure to visit the New Member area.

Was this article helpful? yes / no
Related articles Do you accept checks or money orders?
I Can't Log In
I'm a CYBERMIDI member and I can't log into Shop CYBERMIDI
I'll been double-billed
Article details
Article ID: 2
Category: Membership Questions
Date added: 2015-06-07 18:40:33
Views: 1333
Rating (Votes): Article rated 3.4/5.0 (59)

« Go back

Powered by Help Desk Software HESK, brought to you by SysAid



CYBERMIDI Classic Unlimited | ShopCYBERMIDI | CYBERMIDI LIVE | WizardTunes | Piano Wizard | MIDI Music Store | Sheet Music |Music Newswire


This site is best viewed at 1024x768 or higher resolution, a Javascript & Flash enabled browser such as Microsoft Explorer 5.0 or later, or Mozilla Firefox.
Privacy Policy | Terms of Use | Become a member | Licensing | Advertising
Printable Catalog | Backing Tracks for Perfomers | Affiliate Program | Price list | Security | Teachers | FAQs | Contact Us


©2017 inc. All Rights Reserved.